Warranty Policy
Al Asala Furniture stands behind the structural and mechanical performance of the office furniture we supply. This page explains product-specific warranty coverage, warranty exclusions, and how to file a warranty claim for confirmed defects during the stated warranty period.
For cancellations, return eligibility, refund method, restocking fees, return shipping, wrong items, or delivery damage, see the formal Refund and Returns Policy.
Warranty Coverage at a Glance
Warranty Duration per Product Every product at Al Asala Furniture comes with a dedicated warranty period clearly displayed on its individual product page. Whether it is 1 year, 5 years, or 10 years, the badge shown next to the product description represents our precise commitment to that specific item’s longevity. The warranty applies from the date of delivery to the original end user and is non-transferable.
What is Covered (Structural Components) All mechanical and structural parts are fully covered for the entire duration specified on the product page. This includes, but is not limited to:
- Desk frames, connecting beams, and legs
- Office chair frames, mechanisms, gas lifts, bases, and castors
- Cabinet bodies, drawer runners, and soft-close hardware
- We guarantee against any defects in materials or craftsmanship under normal 8-hour commercial office use.
What is Not Covered (Upholstery & Consumables) Please note that all upholstery and surface consumables are explicitly excluded from the warranty due to varying wear-and-tear conditions. This exclusion applies to:
- Fabrics, genuine or artificial leathers, and mesh materials
- Surface scratches, dents, or marks acquired after delivery
- Normal wear and tear from daily use
What "Warranty" Means in Practice
If a structural or mechanical component fails during normal office use due to a defect in materials or manufacturing within its specified warranty period, Al Asala will take one of the following actions at no cost to you:
Repair – We will fix the affected product using genuine Al Asala parts at no charge for materials or labour.
Replace – If repair is not practical, we will replace the product with a new or refurbished item of comparable function and quality.
Refund or Credit – If neither repair nor replacement is commercially feasible, we will issue an approved refund or account credit for the affected product after assessment.
Replacement parts installed under warranty are covered for 1 year or the remainder of the original warranty period, whichever is longer.
What "Defect" and "Ordinary Use" Mean
A product defect is an inadequacy in materials or workmanship that existed at the time of delivery and causes the structural or mechanical failure of the product during ordinary use.
Ordinary use means operating the product in accordance with local UAE regulations, building codes, and the care instructions provided with your order. This includes standard 8-hour commercial shift usage in office environments.
Additional Exclusions
Beyond upholstery and normal wear and tear, the following situations fall outside warranty coverage:
- Damage caused by improper installation or failure to follow Al Asala’s setup instructions
- Misuse, abuse, or accidental damage, including use in unsuitable environments
- Any modification or alteration made to the product after delivery
- Colour changes to surfaces caused by soiling, staining, or dye transfer (including denim)
- Use of non-Al Asala replacement components in an integrated product
- Climate-related damage including fading, colour change, stretching, or shrinking caused by heat, light, or humidity
- Special, incidental, or consequential damages including damage to other property, personal injury, or costs arising from the use of the product
How to File a Warranty Claim
Filing a claim is straightforward. Contact our after-sales support team and provide:
- Your order number or invoice reference
- A brief description of the issue
- Photos or videos clearly showing the defect or damage
Our team will assess the claim, typically within 2 business days, and arrange for repair, replacement, or credit based on the warranty terms.
After-Sales Support:
Email: support@alasalafurniture.com
Phone: +971 (0)52 889 2288
Support Portal: support.alasalafurniture.com
Frequently Asked Questions
How long is the warranty on Al Asala office furniture?
Every product at Al Asala Furniture comes with a dedicated warranty period clearly displayed on its individual product page. The badge shown next to the product description represents our commitment to that specific item’s longevity.
What exactly is covered under the warranty?
All mechanical and structural parts—including gas lifts, mechanisms, bases, frames, and castors—are fully covered for the entire duration specified on the product page against manufacturing defects under normal office use.
Are fabrics and seat materials covered by the warranty?
No. Consumables and upholstery, including fabrics, leathers, and mesh materials, are excluded from the warranty due to varying wear-and-tear conditions in different work environments.
Is the warranty transferable if I sell or relocate my furniture?
The warranty is non-transferable. It applies only to the original end user who purchased the product from Al Asala Furniture for their own use, not for resale or redistribution.
How do I file a warranty claim with Al Asala Furniture?
To file a warranty claim, contact our after-sales support team with your order number, a description of the issue, and photos or videos of the defect. Our team will assess the claim, typically within 2 business days, and arrange repair, replacement, refund, or account credit according to the warranty terms.